Refund & Returns Policy

At Women's Spider Hoodie, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a comprehensive 30-day return policy for all our premium spider hoodies and streetwear items.

You have 30 calendar days from the date of delivery to initiate a return. The return period starts from the day you receive your spider hoodie or other items.

To be eligible for a return, items must be:

• In original condition with all tags attached
• Unworn, unwashed, and free from any signs of wear
• In original packaging when applicable
• Accompanied by proof of purchase (order confirmation or receipt)

Most items purchased from Women's Spider Hoodie can be returned, including:

• Spider hoodies in all colors (Pink, Blue, Black)
• 555 series hoodies
• Zip-up spider hoodies
• Other streetwear and apparel items
• Accessories (if unused and in original packaging)

Starting a return is simple and convenient:

Step 1: Contact our customer service team at [email protected] with your order number and reason for return.

Step 2: We'll provide you with a prepaid return shipping label and detailed instructions.

Step 3: Package your items securely in the original packaging (if available) and attach the return label.

Step 4: Drop off your package at any authorized shipping location or schedule a pickup.

Step 5: Track your return using the provided tracking number.

Once we receive and inspect your returned spider hoodie or other items, we will process your refund within 3-5 business days.

Refund Methods:

• Original payment method (credit card, PayPal, etc.)
• Store credit (if preferred)
• Exchange for different size or color (subject to availability)

Refund Timeline:

• Credit cards: 5-10 business days
• PayPal: 3-5 business days
• Store credit: Immediate upon processing

We're happy to exchange your spider hoodie for a different size or color, subject to availability. Exchanges follow the same 30-day timeframe as returns.

Exchange Process:

• Follow the same return process outlined above
• Specify in your email that you want an exchange
• Include your preferred size/color in the request
• We'll confirm availability and process the exchange

If the desired item is unavailable, we'll offer a full refund or store credit instead.

If you receive a damaged or defective spider hoodie, we'll make it right immediately:

• Contact us within 7 days of receiving the item
• Provide photos of the damage or defect
• We'll send a prepaid return label at no cost to you
• Choose between a full refund or replacement
• Priority processing for defective item returns

For international customers, our return policy applies with some additional considerations:

• 30-day return window still applies
• Customer responsible for return shipping costs (unless item is defective)
• Items must be returned to our US address
• Additional processing time may apply
• Customs duties and taxes are non-refundable

We recommend international customers contact us before initiating a return to discuss the most cost-effective return method.